shipping and returns

Shipping 

Fortiv ships all orders using Canada Post standard shipping. All ready made items will be processed and shipped within 2-5 days after ordering. For made to order, please allow up to 2 weeks for order to be cut and sewn.

Delivery rates

Domestic
-All orders within Canada are shipped at a flat rate of $15
-FREE shipping over $300
-tracking included

USA
-All orders within USA are shipped at a flat rate of $20 (standard shipping)
-FREE shipping over $300
-Tracking is not included on orders, however, if you’d like to track your order you can select this shipping upgrade at checkout

International
-All International orders are shipped with a flat rate of $25 (standard shipping)
-FREE shipping over $350
-Tracking is not included on orders

Estimated shipping times
Canada- 2-7 business days
US- 4-10 business days
International countries- 2-3 weeks

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

DISCLAIMER
Fortiv is not responsible for any lost, damaged, or stolen packages.  Once the item is shipped it is no longer our responsibility.

 

Returns and Exchanges

For ready made items, we accept exchanges or store credit for products in their original condition (including tags and packaging) and post-marked within 14 days of receipt of purchase. All sales of discounted orders are final. 

For made to order items, all order are final sale. 

Please notify us at connect@fortiv.ca and let us know why you would like to return the item and if you would like an exchange, or store credit. Returns will not be processed until the goods have been received and checked. 

Return shipping costs are at the expense of the customer, however if the customer would like to exchange for another item we will ship free of charge.

We are not responsible for any parcel that may be lost or damaged during shipment back to us. Shipping costs will be refunded if the received item is defective. We have the right to deny refunds if the returned items do not meet our return policy requirements.

For all other questions and concerns please contact us at connect@fortiv.ca